When your campaign or campaign items are marked as ‘Rejected,’ it means that your content has been deemed unacceptable for promotion across our network. When this occurs, your landing page or campaign items had something in them that is in violation of our advertising policies.
To find out if your campaign or item was rejected, see How to Check Your Campaign and Item Review Status.
If you do find that your campaign or campaign item has been rejected, you can take the following steps to fix.
Fixing a Rejected Campaign
To fix a rejected campaign, first check your campaign status and find the specific rejection reason.
Next, take the time to review the rejection reason and determine which aspect(s) of your campaign items or landing pages caused the rejection.
Important Note!
There may be multiple reasons for rejection but only the most frequently appearing offense will be noted in your campaign rejection reason. Make sure to check your campaign to see if there are any other violations of our advertising policies.
Each ad may only be resubmitted a maximum of 5 times. If your ad is not approved after 5 attempts, you must create a new ad.Fix the violations in your campaign items or landing pages.
If the rejection reason is due to a landing page reason, once you fix the landing page issue, you will be able to resubmit using a button found on your ad:
Please Note: This Feature is Still in Beta and May not be available to 100% of accounts. If you need to resubmit due to a landing page rejection, please contact your account manager or create a new ad.
For all other rejection reasons, once you fix the violations, it will automatically be placed in the normal review process by our content review team.
Fixing a Rejected Campaign Item
To fix a rejected campaign item, first check your item status and find the specific rejection reason.
Next, take the time to review the rejection reason and determine which aspect(s) of your campaign items or landing pages caused the rejection.
Important Note!
There may be multiple reasons for rejection but only the most frequently appearing offense will be noted in your campaign rejection reason. Make sure to check your campaign to see if there are any other violations of our advertising policies.
Each ad may only be resubmitted a maximum of 5 times. If your ad is not approved after 5 attempts, you must create a new ad.Fix the violations in your campaign items or landing pages.
If the rejection reason is due to a landing page reason, once you fix the landing page issue, you will be able to resubmit using a button found on your ad:
Please Note: This Feature is Still in Beta and May not be available to 100% of accounts. If you need to resubmit due to a landing page rejection, please contact your account manager or create a new ad.
For all other rejection reasons, once you fix the violations, it will automatically be placed in the normal review process by our content review team.